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A knowledge base is the information your AI agent uses to answer questions accurately. It acts as the agent’s source of truth — when a caller asks a question, the agent pulls the answer directly from the knowledge base instead of guessing. To open it, select an assistant and click the Knowledge tab.

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Adding a Knowledge Base

You can build a knowledge base from two source types:

Website

Enter a website URL and PulsyAI scrapes the page content to build the knowledge base automatically.

PDF Document

Upload a PDF document and PulsyAI extracts its content into the knowledge base.

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Adding from a Website

Adding a website knowledge base in PulsyAI
1

Open the Add New panel

In the Knowledge tab, go to the Add New panel.
2

Name your knowledge base

Enter a name in the Knowledge Base Name field.
3

Select the source type

Set Knowledge Base Type to Website.
4

Paste the URL

Paste the Website URL.
5

Scrape the content

Click Scrape. PulsyAI begins extracting the page content.

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Adding from a PDF Document

The process is the same as for a website — just select PDF Document as the Knowledge Base Type and upload your file instead of pasting a URL.
Adding a PDF document knowledge base in PulsyAI
1

Name your knowledge base

In the Add New panel, enter a Knowledge Base Name.
2

Select the source type

Set Knowledge Base Type to PDF Document.
3

Upload your file

Upload your PDF file. PulsyAI begins processing it automatically.

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Processing Status

After you add a website or PDF, the knowledge base does not become active immediately. Its status starts as Pending while PulsyAI processes the content. Once processing is complete, the status changes to Ready, and the knowledge base becomes the agent’s memory. You will also receive an email letting you know when processing is finished.
Knowledge base in Pending status after scraping a website in PulsyAI
You can also paste knowledge directly into the Call Flow prompt box to reduce response latency. The knowledge base is best for larger reference content like full websites or documents.

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Next Steps

Build your call flow

Design how your agent guides conversations and uses knowledge during calls.

Connect integrations

Link PulsyAI to your tools to act on what the agent learns.