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A PulsyAI Campaign is a scheduled outbound voice or SMS sequence that automatically reaches a list of contacts at a chosen date and time, using a contact list uploaded from an Excel (XLSX) file. Each contact is handled by your agent according to its Call Flow script, and any custom column in your Excel becomes a dynamic variable you can reference directly inside the script.
Campaigns are available on Outbound voice AI agents (for voice campaigns) and SMS AI agents (for SMS campaigns). They are not available on Inbound voice AI agents. For an overview of the three agent types, see Key Concepts.

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Create a campaign

Campaigns are created from the Campaigns tab inside an Outbound voice AI agent or SMS AI agent.
1

Open the Campaigns tab

Open your Outbound voice AI agent or SMS AI agent, then click the Campaigns tab.
01 Campaigns
2

Start a new campaign

Click + Add New Campaign at the top right.
3

Fill in the campaign details

In the Create Campaign modal, fill in:
  • Campaign Name — a descriptive name for tracking.
  • Choose a date — click the small calendar button to open the date picker and select the date the campaign should run (MM/DD/YYYY format).
  • Time — the time the campaign should fire on that date.
  • Timezone — the timezone of your contact list. The campaign fires at the chosen date and time in this timezone, so leads are reached at the appropriate local time for them.
02 Create Campaign
4

Upload your contact list

Click Upload Excel file and select your contact list (XLSX format only).
5

Schedule the campaign

Click Add to save and schedule the campaign.

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Concurrent calls

When creating a campaign, you can set how many calls the AI launches every 40 seconds — from 1 to 5 concurrent calls. Higher batches drive higher-throughput campaigns that work through a large contact list faster.
Campaign creation showing the concurrent calls setting, launching 1 to 5 calls every 40 seconds

Campaign creation — set how many concurrent calls the campaign launches every 40 seconds (1 to 5).

Calls already in progress always continue to completion. The concurrent value only controls how many new calls are started every 40 seconds.

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Excel file format

Your Excel file is the contact list that powers your PulsyAI campaign — it tells the agent who to reach and supplies any additional data the script needs.
  • File format: XLSX only.
  • Required column: PHONE_NUMBER — must be spelled exactly this way (uppercase with underscore). The phone number must be in E.164 format (international country code included), for example +447733696134.
03 Excel PHONE NUMBERS
  • Custom columns: all other columns are fully customizable. Name them however you want — first_name, full_name, email_address, balance_due, last_purchase_date, etc. Each becomes a dynamic variable available inside your agent’s script.
04 Excel Customisablecolumn
The PHONE_NUMBER column name is strict — it must be uppercase with an underscore, exactly as shown. Variations like phone_number, Phone Number, PHONENUMBER, or Phone-Number will not be recognized by PulsyAI and the campaign will fail to import.
If your Excel file contains multiple worksheets, use a single worksheet for your contact list to avoid ambiguity. Keep your campaign-specific data on one clean sheet.

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Using your Excel data in the agent script

Every column in your Excel file becomes a dynamic variable inside your agent’s Call Flow script — letting the agent address each contact personally and adapt the conversation based on their data.
  • Reference any Excel column using single curly braces with the exact column name from your file: {first_name}, {full_name}, {email_address}.
  • The column name in your script must match the Excel header exactly, including case sensitivity. {first_name} matches first_name, but not First_Name or firstname.
  • The PHONE_NUMBER column can also be referenced as {PHONE_NUMBER} in your script if you want the agent to confirm the number with the contact.
Example greeting line in your script:
“Hello {first_name}, this is your PulsyAI assistant calling from Acme Corp…”
When the campaign fires, each call replaces {first_name} with the value from that contact’s row in the Excel file.
For a complete walkthrough on building an outbound script with dynamic variables, conversational flows, objection handling, and best practices, see the Build an Outbound AI Agent guide.

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Campaign lifecycle

A PulsyAI campaign moves through three states during its lifetime:
  • Scheduled (green badge) — the campaign is queued and will start at the configured date and time. The card shows the scheduled execution time.
06 Status Scheduled
  • Active — the campaign is currently running. Calls or messages are being placed.
07 Status Active
  • Completed — all contacts in the Excel file have been processed.
05 Statuscompleted

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Pause and resume

You can pause a running campaign at any time, then resume it whenever you’re ready. The paused state is saved, so the campaign stays paused until you resume it. When you resume, you can also change the concurrent call count on the fly — handy for speeding up or slowing down a campaign mid-run.
Pausing and resuming a running campaign, with the option to change the concurrent call count on resume

Pause a running campaign at any time, and adjust the concurrent call count when you resume.

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Managing campaigns

Each campaign card includes a Delete action (red trash icon) that removes the campaign entirely from your list.

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Where to see campaign results

Every call or message placed by a PulsyAI campaign is logged in your agent’s standard dashboards:
  • Call Logs — individual call records, including duration, outcome, and transcripts.
  • Analytics — aggregate metrics across your campaign and all your agent’s activity.
You are responsible for ensuring your outbound campaigns comply with applicable telecom and consumer protection regulations in every jurisdiction where your contacts reside — including consent requirements, do-not-call (DNC) lists, calling-hour restrictions, and caller identification disclosure rules. PulsyAI provides the infrastructure to schedule and run campaigns; compliance with the laws of your region and your contacts’ regions is your responsibility. For a broader overview of regulatory considerations, see Compliance.
Most outbound calls will go unanswered on the first attempt. Use Auto Call Back to automatically retry unanswered contacts within your configured business hours, and fall back to SMS if the contact never picks up.