New features, improvements, and updates to the PulsyAI voice AI platform — the white-label voice AI solution for agencies, resellers, MSPs, and GoHighLevel partners.
The PulsyAI Changelog documents every meaningful update to the platform — new features, integrations, breaking changes, and documentation launches. Entries are ordered with the newest updates at the top. For a deeper look at any feature, follow the linked documentation pages.About PulsyAI: PulsyAI is an AI voice agent platform built for resellers and agencies. Configure intelligent inbound and outbound voice agents, deploy them across verticals (dental, insurance, real estate, restaurants, legal, hair salons, and more), and manage all your clients from a single white-label dashboard. PulsyAI focuses on reseller workflows: agent templates, per-client permissions, billing overview, and custom domain support.
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July 2026 — Product update: 11 features shipped
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TL;DR: August was our infrastructure month — 8 features focused on scale, privacy, and white-label polish. Highlights: a new Compliance tab (data retention + PII redaction, including redacted audio recordings), concurrent outbound calls with pause/resume, native Twilio phone number store, SMTP settings for white-label email delivery, multi-currency pricing, and Copilot in beta — an AI assistant that manages your PulsyAI workspace using natural language. Plus expanded call end reasons, richer webhook payloads, and Twilio scoped keys for tighter credential security.
A brand new Compliance tab lets you manage retention and privacy controls per agent — a big step toward enterprise-grade data governance.Data Retention — enable a retention policy on the agent and choose from supported retention windows (in days). An automated scheduled cleanup job enforces the policy in the background, designed to keep running reliably even if individual cleanup runs hit issues.PII Retention — an independent per-agent toggle to control whether personally identifiable information collected during calls is retained. When enabled, PII redaction now covers both text transcripts AND audio — redacted versions of call recordings are stored alongside the originals, so sensitive audio segments are automatically masked.All settings are per-agent and can be enabled or disabled independently.
Compliance tab — per-agent Data Retention and PII Retention controls, with PII redaction now covering both transcripts and audio recordings.
Meet Copilot — a new in-platform AI assistant that helps you manage your PulsyAI workspace using natural language.Copilot can help you manage agents, integrations, phone numbers, SIP settings, call logs, and search the PulsyAI documentation. Ask it to create an agent, update a prompt, look up a call log, or find something in the docs — all in plain English.Copilot is currently in beta and only makes changes when you explicitly ask it to. We’re actively improving it — this is our first step toward a done-for-you experience inside PulsyAI.
Copilot (beta) — an in-platform AI assistant that manages your PulsyAI workspace via natural language.
A new Hang Up Tool in the Integrations tab lets your AI agent end the call at the right moment based on a directive you configure. Describe in natural language the situations where the LLM can safely hang up (for example: “when the caller confirms the appointment is booked and says goodbye”), and the agent will handle it — no more calls hanging on longer than they need to.We also tightened up the underlying timeout and hang-up handling so calls terminate cleanly in every scenario.
Hang Up Tool — configure a natural-language directive so the agent ends the call at the right moment.
Outbound campaigns just leveled up.Concurrent calls — when creating a campaign, set the number of calls the AI should launch every 40 seconds. Batches of 1 to 5 concurrent calls are now supported for higher-throughput campaigns.Pause / Resume — you can now pause a running campaign at any time. The paused state is persisted, and resume activity is tracked. When you resume, you can also change the concurrent call count on the fly.Calls already in progress continue regardless — the concurrent value only controls new calls started every 40 seconds.
Campaign creation — set the number of concurrent calls launched every 40 seconds.
Pause and Resume a running campaign at any time, with the option to adjust the concurrent call count on resume.
A new SMTP Settings section in the sidebar lets you configure your own outbound email delivery. Host, port, username, password — all the standard SMTP credentials.The upshot: your clients now receive account emails, invitations, and notifications from your own email address instead of a generic PulsyAI sender. Another layer of white-label polish for resellers who want the platform to feel 100% theirs.
SMTP Settings — configure your own outbound email delivery so clients receive emails from your address.
When creating a plan, you can now choose the currency you want to bill in. USD, CAD, GBP, EUR, AUD, NZD, and more are supported — no more being locked into USD only. Custom plans and rebilling plans can both be created in the currency that matches your local market.
Multi-currency plan creation — choose the currency you want to bill your clients in.
When manually creating a client account (or editing an existing one), you can now add the Company Name alongside first name, last name, and email. Small addition, big impact — helps you keep your reseller client roster properly labeled and organized.
Company Name field added to client creation and editing forms.
08 · Native Twilio phone number store + Twilio Scoped Keys
Finally live: you can now buy phone numbers directly inside PulsyAI. No more creating a Twilio account elsewhere and importing the number manually — the whole flow lives in the platform.Currently available: US and Canadian phone numbers.Coming next: UK and France numbers are next in the pipeline.Twilio Scoped Keys — when importing an existing Twilio number, you’ll now see an optional Key SID field. This adds support for Twilio scoped API keys, which restrict credential access to only the permissions the platform actually needs — much tighter security than sharing a full-access account SID and token. Scoped keys are supported across phone settings, telephony functionality, and onboarding flows.
Native Twilio phone number store — buy US and Canadian numbers directly inside PulsyAI, with optional Key SID for scoped API keys on imports.
Expanded call end reasons — Call Logs and webhooks now distinguish between more granular end scenarios including TRANSFER, timeout, and hang-up in addition to the existing reasons. Better visibility into exactly how each call ended.
Richer webhook payloads — call_end webhooks now include the call end reason and the call SID, giving your downstream integrations more context for processing.
Max call duration limits — you can now cap the maximum duration of a call at the agent level, useful for controlling costs on outbound campaigns or limiting handle time.
Trigger SMS agents by texting the number directly — previously, SMS capabilities on a voice AI agent required the first message to be triggered from within the voice AI agent. Now, if someone texts the phone number directly, the SMS agent responds automatically. Much smoother SMS-first workflows.
Delete a client — you can now delete a client from the Clients section when needed (for cleanup, offboarding, or account management).
Self-service account deletion — new backend APIs and services support full account deletion, including cleanup of associated phone settings and configuration. Users can now fully offboard themselves when needed.
New API endpoints — several new endpoints added to the PulsyAI API to support additional workflows and integrations. The API reference is being updated in the docs.
Simplified Platform — a brand new alternative interface for resellers to offer their clients, launching within the next week. Instead of the current default platform (great for technical users), resellers will soon be able to offer a Simplified Platform — a guided, prefilled experience where SMB owners can build an AI agent in under 5 minutes just by answering a few questions about their business (or connecting their Google Business Profile). Both platforms are connected under the hood, so agents created in the Simplified Platform show up in the default platform too. Resellers will be able to choose which interface template to present to each client. More details when it goes live.Updates will keep landing weekly. Subscribe via RSS at docs.pulsyai.com/changelog to catch every release.More soon 🚀— The PulsyAI Team
TL;DR: New SIP configuration page, official documentation launch, upgraded Outbound Configuration (with voicemail detection strategy), End Reason field in Call Logs, Dark / Light / System theme mode, latency improvement via Silero VAD, bulk upload for transfer recipients, full-account impersonation, ElevenLabs voice community import, plus a UI/UX polish across the platform.
A brand new SIP configuration page lets you connect your SIP gateway and route calls directly to PulsyAI. Configure provider routing, add your SIP trunk credentials (Static IP, gateway domain/IP, outbound gateway record), and set your transfer strategy (Dial or Refer). Manage multiple SIP trunks from a single view.
SIP Configuration — connect your SIP gateway, add trunk credentials, and choose your transfer strategy.
03 · Outbound Configuration (formerly Auto Call Back)
The Auto Call Back tab has been renamed and upgraded to Outbound Configuration. It keeps all the previous callback settings and adds a new Voicemail Detection Strategy selector — choose between Wave2Vec (recommended default for outbound) or LLM (LLM-based classifier).
Outbound Configuration — all previous callback settings plus a new Voicemail Detection Strategy selector.
Call Logs now include an End Reason column, so outbound campaigners can immediately see whether a call was answered by a human, hit voicemail, or ended for another reason. No more wondering why a 100-lead campaign only shows 30 answered calls — you can now see the 70 that went to voicemail.
Call Logs now show an End Reason column for every call.
Add transfer recipients in bulk from a .csv or .xlsx file. Use the expected columns (name, phoneNumber or phone number), download the starter template if needed, and optionally replace all existing recipients in one go.
Bulk upload Transfer recipients from a .csv or .xlsx file, with an optional replace-all mode.
Impersonation used to let you view a client dashboard and create agents on their behalf. Now you can do everything inside a client’s account: manage phone numbers, settings, subscriptions (including cancellations), and every reseller-controlled surface. A persistent banner at the top shows the impersonated client’s name and email, with an Exit impersonation button always visible.
Full-account impersonation — persistent banner with client name/email and an always-visible Exit impersonation button.
When browsing voices in the ElevenLabs library, you can now import any public/shared ElevenLabs voice directly into your workspace by pasting its Public Voice ID. The voice is imported into the workspace and selected for the agent in one click.
Import any public ElevenLabs voice into your workspace with a Public Voice ID.
Silero VAD — latency improvement. Replaced the OpenAI-based Voice Activity Detection with Silero VAD. Noticeably lower latency on every call, and no more dependency on an external API for VAD.
UI/UX refresh. Refreshed layouts, tighter spacing, and improved visual consistency across the entire platform. A smoother, more polished experience end-to-end.
Transfer announcement. When an agent triggers a transfer, it now announces to the caller that the transfer is happening while the function call runs in the background — no more 2–3 seconds of awkward silence before the caller gets handed off.
Official docs launch at docs.pulsyai.com. The PulsyAI documentation is now officially live at docs.pulsyai.com. A large portion is complete — including the most important sections — and we’ll continue expanding it in the coming weeks with more guides, integration deep-dives, and walkthroughs.Updates will keep landing at a regular cadence. Subscribe via RSS to catch every release.
Q1 recap — 17 features, 8 fixes shipped this quarter
Last updated: June 2026 · Recap of the last 3 months of shipping.
Pricing change — the $59/month promo is ending soonThe $59/month introductory rate is going up for new subscribers in the coming weeks.✅ If you’re already subscribed at $59, you keep that rate for as long as you stay subscribed.This offer won’t be coming back. If you have prospects on the fence, now’s the moment to lock them in.
From the Numbers tab, reassign a phone number to another agent using a dropdown. No more removing the number and re-searching for the new agent — pick the agent and hit Save.
Reassign a phone number to another agent in one click.
Control exactly what your clients can see and edit. Two access levels:
Read only — Client sees only 3 tabs: Analytics, Call Logs, Conversations. They can review stats, listen to call recordings, read SMS conversations — but can’t change anything: prompts, call flows, knowledge base, integrations, phone numbers, SMS config — all hidden. API Keys section in Settings is also hidden. Profile and password remain accessible.
Read & write — Full platform access, as before.
Why this matters: Many non-technical clients tinker with their prompt and break their agent (hallucinations, bad call routing) — then blame you. With Read only, they keep visibility for ROI validation without being able to touch the configuration.How it works:
Default permissions — access level applied automatically to every new client
Client permissions — override the default for specific clients
Changes are instant, no logout required, and the client isn’t notified.
For testing: while impersonating, you (admin) always see everything — even on a Read only account. To check what a Read only client actually sees, log in directly with their credentials in an incognito window.
Set default permissions or override them per client.
06 · Agent Templates — deploy agents to all your clients in one click
A major feature for anyone working in a vertical (insurance, dental, real estate, plumbing, restaurants).How it works: Configure an agent perfectly once in your own account — prompt, voice, call flow, integrations — then publish it as a template under a vertical label (e.g., “Dental”, “Insurance”). Every client (existing and new) sees this template as a 1-click starting point.What gets cloned automatically: full prompt, voice/provider, call flow logic, general settings.What the client adds afterward: their Knowledge Base, integrations (rewired to the new agent ID), SMS config if applicable.
Editing the source agent does not update already-published templates or existing client deployments. To refresh, delete the template and republish — only future deployments will get the new config.
Result: onboarding goes from hours of prompt engineering to minutes per client.
Publish an agent as a vertical template — clients get a 1-click starting point.
07 · Manual subaccount creation — no more emails lost in spam
In the Clients section, when manually creating a subaccount, you now set the email and password yourself, then share credentials with your client however you prefer (email, SMS, in person). No more relying on an automated email that gets caught in spam.
Self-signup via your own signup page (yourdomain.com/signup) still works exactly as before — this only applies to manual account creation.
Set your client's email and password directly, then share them your way.
09 · Impersonation — white-glove support without a client password
Click Select on any client to access their account exactly as they see it — without their password. You can edit their agents, call flows, knowledge base, integrations, view their logs, and even access their Settings.A visual indicator in the top right shows the client’s name/email while impersonating. To exit, head back to Clients or click any other admin nav item.
Impersonate a client and support them directly, no password needed.
Completely redesigned: numbered steps, well-organized DNS records table, quick-copy buttons, and helpful tips (where to find DNS settings, propagation time up to 48h).
Redesigned Custom Domain page — numbered steps, DNS records table, quick-copy buttons.
Configure a backup voice for your agents. If the primary voice becomes unavailable in real time (provider outage, latency), the agent automatically and seamlessly switches to the fallback voice — no dropped calls, no awkward silence.
Fallback Voice — automatic switch if the primary voice fails.
Collect keypad input — captures digits pressed by the caller (10s default timeout, #, * default delimiters)
Stale Conversations — handles silent conversations with two timers: one pushes lead data to your integrations, another triggers automatic SMS re-engagement
Integrations tab — Webhook, Custom API Call, DTMF, keypad input, and more.
Stale Conversations — auto-follow up on silent SMS threads.
PulsyAI is a white-label AI voice agent platform designed for resellers and agencies. It lets you create, deploy, and manage AI-powered voice agents (inbound and outbound) for your clients across multiple verticals such as dental, insurance, real estate, restaurants, hair salons, and legal services.
How is PulsyAI different from other voice AI platforms?
PulsyAI is built specifically for the reseller business model. Where developer-first platforms focus on APIs, PulsyAI provides reseller-focused features: agent templates that deploy to all clients in one click, per-client permissions (Read only / Read & write), a billing overview with revenue tracking per client, white-label custom domains, and client impersonation for support.
What languages and voices does PulsyAI support?
PulsyAI supports multiple voice providers including ElevenLabs (newly added), with Hume AI coming soon. Voices can be filtered by gender, language, and provider. An accent filter is also in development.
What LLMs are available on PulsyAI?
PulsyAI supports multiple LLMs, including the newly added 5.4 mini and 5.4 nano models. Each agent can be configured with both a primary LLM and a fallback LLM that takes over automatically if the primary becomes unavailable.
Can I white-label PulsyAI for my own brand?
Yes. PulsyAI supports custom domains with a guided DNS setup (the page was completely redesigned with numbered steps, a DNS records table, quick-copy buttons, and propagation tips).
How does pricing work for resellers?
Resellers set their own rate per client. The Billing Overview page shows minutes consumed, top-consuming agents, and revenue generated per client in real time, with one-click Excel export. The current $59/month promo for new subscribers is ending soon — existing subscribers at that rate are grandfathered in.
Can my clients break their AI agent configuration?
Not if you set them to Read only mode. With per-client permissions, you can restrict clients to viewing only Analytics, Call Logs, and Conversations — preventing them from modifying prompts, call flows, knowledge base, integrations, or any other critical configuration.
Thanks for trusting us and betting on us. We’re pushing harder every day to make your lives easier.These updates are going weekly from now on.— The PulsyAI Team
