Analytics

The Analytics page gives you a real-time view of how your AI voice agents are performing. It centralizes call volume, duration, outcomes, and sentiment data so you can measure results and optimize your agents without leaving the platform. To access it, click Analytics in the main menu.

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Key Metrics

At the top of the Analytics page, a row of KPI cards gives you an instant snapshot of activity across your agents.

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Configure Analytics

The Revenue metric is powered by your own custom call statuses. Click Configure Analytics to define what counts as a qualified lead — and what monetary value to assign to each outcome.

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How It Works

PulsyAI comes with default call statuses out of the box. But with Configure Analytics, you can define your own custom statuses that match your business — along with a description written as a prompt, which our AI uses at the end of every call to automatically classify the conversation. Each status has three fields:

• Name — The label for the outcome (e.g. MQL, Full Lead, Else)
• Description — A prompt that tells the AI exactly when a call qualifies for this status
• Value — The dollar amount assigned to this outcome, used to calculate the Revenue metric

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Example

A plumbing business might configure their statuses like this: After every call, PulsyAI’s AI analyzes the conversation transcript and assigns the appropriate status. The value of each classified call is then summed up to populate the Revenue metric — giving you a real, monetized view of what your agent is generating for the business.

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Filters & Date Range

Use the date picker at the top of the page to define the time window for all metrics and charts. Select a start date and an end date to view statistics for any specific period. All KPI cards, the performance chart, and the call logs table update based on the selected range. You can filter by Assistant to view data for one specific agent at a time. Click the calendar icon to open the full date picker — select any start and end date to filter past or current data.

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Recent Calls

At the bottom of the Analytics page, you’ll see a preview of the 3 most recent calls handled by your agent — a quick snapshot of the latest activity without leaving the dashboard. For the full history of every inbound and outbound call — with transcripts, recordings, and extracted data — see the Call Logs page.

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Next Steps