# Product Guide

> Step-by-step guides for every product—platform setup, analytics, and integrations in one place.

## Docs

- [Welcome to PulsyAI](https://docs.pulsyai.com/index.md): PulsyAI is a no-code, white-label voice AI platform for agencies, MSPs, and resellers to build and resell AI voice and SMS agents under their own brand.
- [About PulsyAI](https://docs.pulsyai.com/platform/about.md): Learn about PulsyAI — the company, mission, and team building a white-label voice AI platform for agencies, resellers, and enterprise partners worldwide.
- [Agent settings](https://docs.pulsyai.com/platform/agent-settings.md): Configure PulsyAI agent settings — voice, language, AI model, latency, intro message, and behavior — to fine-tune how your assistant sounds and responds.
- [Analytics](https://docs.pulsyai.com/platform/analytics.md): Track call volume, outcomes, conversion rates, and agent performance with built-in PulsyAI analytics dashboards across inbound, outbound, and SMS agents.
- [Auto Call Back](https://docs.pulsyai.com/platform/auto-call-back.md): Configure Auto Call Back to automatically retry missed outbound calls, respect business hours, and fall back to SMS to maximize contact rates.
- [Build a Script](https://docs.pulsyai.com/platform/build-a-script.md): Write the prompt and conversation logic that tells your PulsyAI agent what to say, which questions to ask, and how to handle each step of a call.
- [Call Flows](https://docs.pulsyai.com/platform/call-flows.md): Build the script your AI agent follows during a call. Learn how to use templates, write step-based prompts, connect actions, and test your agent in PulsyAI.
- [Call Logs](https://docs.pulsyai.com/platform/call-logs.md): Review, filter, and analyze every call handled by your PulsyAI assistants — listen to recordings, inspect transcripts, and segment by outcome or date range.
- [Outbound campaigns](https://docs.pulsyai.com/platform/campaigns.md): Launch bulk outbound calling campaigns by uploading a CSV contact list, mapping dynamic variables, and letting your AI agent personalize every call.
- [Compliance](https://docs.pulsyai.com/platform/compliance.md): Review PulsyAI's compliance posture covering GDPR, HIPAA, TCPA, data handling practices, call recording consent, and regulatory guidelines for voice AI.
- [Glossary](https://docs.pulsyai.com/platform/glossary.md): Definitions for the core PulsyAI terms — assistants, call flows, knowledge bases, campaigns, BYOC, white-labeling, and more — used across the documentation.
- [Integrations](https://docs.pulsyai.com/platform/integrations.md): Connect PulsyAI to CRMs, calendars, Zapier, Make, custom webhooks, and notification systems so your AI agents push data and trigger workflows automatically.
- [Key Concepts](https://docs.pulsyai.com/platform/key-concepts.md): Understand the core PulsyAI building blocks — assistants, call flows, knowledge bases, phone numbers, and sub-accounts — before building agents.
- [Knowledge Base](https://docs.pulsyai.com/platform/knowledge-base.md): Upload websites and PDF documents to give your AI assistant the source material it needs to answer caller questions accurately and consistently.
- [Phone Numbers](https://docs.pulsyai.com/platform/phone-numbers.md): Purchase numbers in-app or import existing numbers from Twilio, Telnyx, or your own carrier via SIP trunk, then assign them to your PulsyAI assistants.
- [Quickstart](https://docs.pulsyai.com/platform/quickstart.md): Go from a new PulsyAI account to a live, tested AI voice agent — create an assistant, assign a phone number, build a call flow, and place a test call.
- [SMS Configuration](https://docs.pulsyai.com/platform/sms-configuration.md): Send conditional SMS during or after a voice call, continue conversations by text, and verify caller information to improve lead capture data accuracy.
- [Troubleshooting](https://docs.pulsyai.com/platform/troubleshooting.md): Diagnose and fix the most common PulsyAI issues — integrations not triggering, Cal.com booking failures, missed calls, and CSV campaign upload errors.
- [White-label setup](https://docs.pulsyai.com/platform/white-label.md): Resell PulsyAI under your own brand with a custom domain, your logo, independent Stripe billing, and unlimited multi-tenant sub-accounts for clients.

## Optional

- [Changelog](https://www.mintlify.com/docs/changelog)
- [Help](https://www.mintlify.com/docs/contact-support)