# PulsyAI

> PulsyAI documentation for resellers, agencies, MSPs, and GoHighLevel partners — build white-label AI voice and SMS agents, configure Call Flows, integrate Cal.com and other tools, and launch your own voice AI SaaS.

- [Welcome to PulsyAI](https://docs.pulsyai.com/index.md): PulsyAI is a no-code, white-label voice AI platform for agencies, MSPs, and resellers to build and resell AI voice and SMS agents under their own brand.
- [Quickstart](https://docs.pulsyai.com/platform/quickstart.md): Go from a new PulsyAI account to a live, tested AI voice agent — create an assistant, assign a phone number, build a call flow, and place a test call.
- [Key Concepts](https://docs.pulsyai.com/platform/key-concepts.md): Understand the core PulsyAI building blocks — assistants, call flows, knowledge bases, phone numbers, and sub-accounts — before building agents.
- [Phone Numbers](https://docs.pulsyai.com/platform/phone-numbers.md): Purchase numbers in-app or import existing numbers from Twilio, Telnyx, or your own carrier via SIP trunk, then assign them to your PulsyAI assistants.
- [Call Flows](https://docs.pulsyai.com/platform/call-flows.md): Build the script your AI agent follows during a call. Learn how to use templates, write step-based prompts, connect actions, and test your agent in PulsyAI.
- [Website Chatbot](https://docs.pulsyai.com/platform/website-chatbot.md): Deploy your PulsyAI chatbot as an embeddable widget on any website using a copy-paste code snippet. White-label by default, uses the same script and knowledge base as your voice agent.
- [Agent settings](https://docs.pulsyai.com/platform/agent-settings.md): Configure PulsyAI agent settings — voice, language, AI model, latency, intro message, and behavior — to fine-tune how your assistant sounds and responds.
- [Knowledge Base](https://docs.pulsyai.com/platform/knowledge-base.md): Upload websites and PDF documents to give your AI assistant the source material it needs to answer caller questions accurately and consistently.
- [SMS Configuration](https://docs.pulsyai.com/platform/sms-configuration.md): Send conditional SMS during or after a voice call, continue conversations by text, and verify caller information to improve lead capture data accuracy.
- [Integrations](https://docs.pulsyai.com/platform/integrations.md): Connect PulsyAI to CRMs, calendars, Zapier, Make, custom webhooks, and notification systems so your AI agents push data and trigger workflows automatically.
- [Cal.com](https://docs.pulsyai.com/platform/integrations/cal-com.md): Connect Cal.com to your PulsyAI voice agent so it can book appointments live during phone calls. Full setup walkthrough: username, Event ID, API key, timezone matching, and Call Flow wiring.
- [GoHighLevel](https://docs.pulsyai.com/platform/integrations/gohighlevel.md): Connect GoHighLevel to your PulsyAI voice agent through OAuth to sync contacts, calendars, opportunities, and conversations directly with your GHL subaccount.
- [Zapier](https://docs.pulsyai.com/platform/integrations/zapier.md): Push structured call data from your PulsyAI voice agent into any Zapier-connected app using a Zap ID and extractable field mappings.
- [Make](https://docs.pulsyai.com/platform/integrations/make.md): Push structured call data from your PulsyAI voice agent into your Make scenarios using a scenario ID and extractable field mappings.
- [Webhook](https://docs.pulsyai.com/platform/integrations/webhook.md): Configure a reusable webhook on your PulsyAI voice agent to post call lifecycle events to your own HTTPS endpoint. Includes call_start and call_end payload structures.
- [Custom API Call](https://docs.pulsyai.com/platform/integrations/custom-api-call.md): Define reusable API tools your PulsyAI voice agent can invoke during a call — with full control over HTTP method, headers, and JSON Schema for the request body.
- [Notifications](https://docs.pulsyai.com/platform/integrations/notifications.md): Send call summaries or extracted call data from your PulsyAI voice agent to team members by SMS or email when calls end. Supports multiple targets and extractable fields.
- [Call Back](https://docs.pulsyai.com/platform/integrations/call-back.md): Automatically re-engage callers who disconnected early using SMS follow-ups or automated phone callbacks from your PulsyAI voice agent.
- [Stale Conversations](https://docs.pulsyai.com/platform/integrations/stale-conversations.md): Handle silent conversations with dual-timer automation — push lead data to your integrations on one timer, and re-engage callers via SMS on another. Includes max retry caps.
- [Call Logs](https://docs.pulsyai.com/platform/call-logs.md): Review, filter, and analyze every call handled by your PulsyAI assistants — listen to recordings, inspect transcripts, and segment by outcome or date range.
- [Analytics](https://docs.pulsyai.com/platform/analytics.md): Track call volume, outcomes, conversion rates, and agent performance with built-in PulsyAI analytics dashboards across inbound, outbound, and SMS agents.
- [Transfers](https://docs.pulsyai.com/platform/transfers.md): Configure PulsyAI voice AI agents to transfer live calls to a human team, a closer line, or any other phone destination — using trigger conditions and function calls.
- [Outbound campaigns](https://docs.pulsyai.com/platform/campaigns.md): Launch bulk outbound calling campaigns by uploading an XLSX contact list, mapping dynamic variables, and letting your AI agent personalize every call.
- [Auto Call Back](https://docs.pulsyai.com/platform/auto-call-back.md): Configure Auto Call Back to automatically retry missed outbound calls, respect business hours, and fall back to SMS to maximize contact rates.
- [Custom Domain](https://docs.pulsyai.com/platform/white-label/custom-domain.md): Connect your own domain to PulsyAI so your platform runs at your branded URL. Step-by-step DNS configuration including ANAME, A record, and CNAME setup.
- [Custom Logo](https://docs.pulsyai.com/platform/white-label/custom-logo.md): Upload your own logo to replace PulsyAI's branding across the entire interface. Step-by-step guide to image format, sizing, and where the logo appears.
- [Interface Colors](https://docs.pulsyai.com/platform/white-label/interface-colors.md): Customize the PulsyAI platform color scheme to match your brand identity. Configure primary, secondary, and accent colors across the entire interface.
- [Stripe Setup](https://docs.pulsyai.com/platform/white-label/stripe-setup.md): Connect your Stripe account to PulsyAI so end-clients pay you directly. Step-by-step guide to Stripe Connect, API keys, and rebilling configuration.
- [Plans](https://docs.pulsyai.com/platform/white-label/plans.md): Create the subscription plans your end-clients see when they sign up for your white-labeled PulsyAI platform. Configure tier names, pricing, features, and limits.
- [Clients](https://docs.pulsyai.com/platform/white-label/clients.md): Manage your end-client subaccounts in PulsyAI. View their dashboards, monitor activity, impersonate them for support, and manage subscriptions.
- [Billing Overview](https://docs.pulsyai.com/platform/white-label/billing-overview.md): Monitor usage across all your resellers and end-clients in PulsyAI. Track total minutes, total seconds, active user counts, and export detailed scope data for reconciliation or rebilling.
- [Permissions](https://docs.pulsyai.com/platform/white-label/permissions.md): Control what your PulsyAI end-clients can access inside their subaccount — set platform-wide defaults or override per client with Read only or Read & write access to prevent them from breaking their AI agents.
- [Agent Templates](https://docs.pulsyai.com/platform/white-label/agent-templates.md): Build pre-configured agent templates your end-clients can deploy in seconds. Define scripts, knowledge bases, integrations, and settings as reusable templates.
- [Build a Script](https://docs.pulsyai.com/platform/build-your-agent/build-a-script.md): The PulsyAI methodology for writing voice AI agent scripts that convert — refined from millions of production calls across multiple verticals.
- [Build an Inbound AI Agent](https://docs.pulsyai.com/platform/build-an-inbound-ai-agent.md): Build an Inbound voice AI agent in PulsyAI — receive phone calls, handle customer inquiries, route to bookings, and integrate with your CRM. Step-by-step guide to script, knowledge base, and integrations.
- [Build an Outbound AI Agent](https://docs.pulsyai.com/platform/build-an-outbound-ai-agent.md): Step-by-step guide to configuring an outbound voice AI agent on PulsyAI — speed-to-lead campaigns, the identity-confirmation greeting variant, Auto Call Back, and SMS fallback workflows.
- [Build an SMS AI Agent](https://docs.pulsyai.com/platform/build-an-sms-ai-agent.md): Build an SMS AI agent in PulsyAI — handle SMS conversations, deploy a website chatbot widget, and automate text-based interactions. Step-by-step guide to script, conversation flow, and integrations.
- [Prompt Examples](https://docs.pulsyai.com/platform/build-your-agent/prompt-examples.md): Field-tested PulsyAI prompts for booking, warm transfer, and SMS function calls — copy, paste, and customize for your client's vertical.
- [Build a Script with Claude](https://docs.pulsyai.com/platform/build-your-agent/build-script-with-claude.md): Step-by-step walkthrough for using Claude to produce a high-quality first draft of your PulsyAI script in under 10 minutes — methodology, real template, client context, generated artifact.
- [overview](https://docs.pulsyai.com/platform/growth-playbook/overview.md): The complete business playbook for PulsyAI resellers — finding prospects, booking meetings, closing clients, and building a compounding reseller business with multi-year client retention.
- [closing-client-meetings](https://docs.pulsyai.com/platform/growth-playbook/closing-client-meetings.md): The 4-step meeting framework PulsyAI resellers use to close clients — refined from hundreds of production meetings across service business verticals.
- [common-client-questions](https://docs.pulsyai.com/platform/growth-playbook/common-client-questions.md): Field-tested responses to every objection and question PulsyAI resellers encounter in client meetings — from 'AI will replace my staff' to pricing, compliance, setup, and post-trial concerns.
- [Outbound prospecting](https://docs.pulsyai.com/platform/growth-playbook/outbound-prospecting.md): The cold calling methodology PulsyAI resellers use to book meetings — the exact 4-step script, where to find qualified prospects, and how to sell on value rather than price.
- [Acquiring clients](https://docs.pulsyai.com/platform/growth-playbook/acquiring-clients.md): Six acquisition channels PulsyAI resellers use to build their client pipeline — from cold calling to LinkedIn, agency reselling, Facebook groups, email, and paid ads. Ordered by ROI and stage.
- [Working with End-Clients](https://docs.pulsyai.com/platform/growth-playbook/working-with-end-clients.md): The PulsyAI reseller playbook for post-sale client success — how to communicate, monitor, and partner with end-clients to maximize retention and lifetime value.
- [Troubleshooting](https://docs.pulsyai.com/platform/troubleshooting.md): Diagnose and fix the most common PulsyAI issues — integrations not triggering, Cal.com booking failures, missed calls, and CSV campaign upload errors.
- [Compliance](https://docs.pulsyai.com/platform/compliance.md): Review PulsyAI's compliance posture covering GDPR, HIPAA, TCPA, data handling practices, call recording consent, and regulatory guidelines for voice AI.
- [Glossary](https://docs.pulsyai.com/platform/glossary.md): Definitions for the core PulsyAI terms — assistants, call flows, knowledge bases, campaigns, BYOC, white-labeling, and more — used across the documentation.
- [About PulsyAI](https://docs.pulsyai.com/platform/about.md): Learn about PulsyAI — the company, mission, and team building a white-label voice AI platform for agencies, resellers, and enterprise partners worldwide.
- [Changelog](https://docs.pulsyai.com/changelog.md): New features, improvements, and updates to the PulsyAI voice AI platform — the white-label voice AI solution for agencies, resellers, MSPs, and GoHighLevel partners.

## Optional

- [Help](mailto:support@pulsyai.com)


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