Call Logs

The Call Logs tab is the complete record of every call handled by your AI agents — inbound and outbound. For each call you can see the outcome, the caller’s sentiment, and access the full transcript and recording. To access it, open an assistant and click the Call Logs tab.

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What You See in the Table

Each row in the Call Logs table represents one call. The columns include:

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Filters

Use the filters at the top of the table to narrow down the list:

• Filter by Status — Show only calls with a specific outcome (e.g. Full Lead, No Answer).

• Filter by Date Range — Focus on a specific time window using the date picker.

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Items Per Page

Use the Items per page selector to control how many call records are displayed at once — up to 100 calls per page. Use this when you want to review a large volume of calls without paginating.

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Viewing a Call

Click View on any row to open the full call detail modal. Inside you will find:

• Call recording — An audio player to listen back to the full call. Click the three dots (⋯) menu to download the recording or adjust the playback speed.
• Transcript — A full text transcript of the conversation. Messages labeled User are the human caller’s responses. Messages labeled Assistant are what the AI agent said. The call detail panel also shows:

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Next Steps